Blog: GM 4.0 - Corvette to the Rescue?

General Motors is going through a metamorphosis, as you know. Actually, this isn’t the first time. GM 1.0 was the emergent GM—a collection of disparate and dysfunctional brands (Chevrolet, Oakland/Pontiac, Oldsmobile, Buick and Cadillac) and parts makers assembled before and immediately after WWI by William Durant and others. GM 2.0 is the professional GM created by Alfred Sloan, starting in 1923. Sloan and his successors created an organizational structure focused on distinct market segments bolstered by a culture of strong styling and R&D. GM 2.0 worked from the ‘20s through the ‘60s and generally is viewed as GM’s best incarnation. GM 3.0 is the cancerous GM beset by bad labor contracts, difficulty coping with international competition and excess capacity. GM 3.0 begins roughly with the oil crisis of 1973 and extends to 2009. GM 4.0 is the post-bankruptcy GM. This is part four in a series that covers issues with the direction of GM 4.0.

I have noted in my previous blogs on GM 4.0 that GM’s remaining core problem is with branding, now that its’ former biggest problems – unit costs and scale costs – are being dealt with through bankruptcy. By branding, I don’t mean marketing B.S., I mean the entire set of perceptions and beliefs that consumers hold about your company or its divisions. Branding addresses the expectations customers have about things they can’t see on a spec sheet or a test drive. It also covers their understanding about how others will perceive what they drive. That stuff is very important.

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When I was at the Buick LaCrosse launch last week, I asked Susan Docherty, Buick/GMC North America VP, about this. Specifically, I asked why someone shopping for a Lexus or an Acura would take the brand risk to buy a Buick. She acknowledged that this is the big question across GM and said “we just have to keep making compelling products.” That’s good, but rather time consuming. It got me to thinking how GM could take some quick, bold steps. Here’s one that I urge GM CEO Fritz Henderson to consider.

Dear Fritz:

By now, with all the input you’re getting, I hope it is clear that there are many people in America (and probably elsewhere) who want you to succeed. At the same time, I hope it is clear (how could it be anything else?) that the perception of GM is, to put it mildly, problematic. The New York Times is fond of repeatedly writing phases like “GM’s weak product lineup”. This sort of thing is the norm, as you probably know better than I do.

I can see from talking to your executives and engineers that there has been and is a strong drive to make better products. Both you and I know that such improvements will take time, necessary though new products are. What I’m less confident about is that your team has the needed understanding that, in many categories, you probably won’t get past competitive parity. You have very good competitors and some categories don’t allow for dramatic excellence. In reality, I suppose your execs know this, but it isn’t obvious that they have a plan to address it—which is to say they aren’t sure how to do something dramatic about the perception of GM’s brands.

Well, here’s an idea. It won’t solve the whole problem, but it will help because it can be done quickly and it is attention getting. The idea is this: make Corvette a separate brand, with a multi-product lineup.

Yeah, I know, you just got done shooting or otherwise divesting of Hummer, Saab, Pontiac and Saturn. Brand reduction is the PC move of the year. But that’s the divestiture of weak brands. That still leaves open the opportunity to do something with a strong brand. To see the brilliance of this, let’s look at one way to do it.

First, Corvettes would no longer be Chevrolets. Corvette needs to be one of your premium brands, and it can’t be anchored by your “value” brand. This is the same thing that forced Toyota to create Lexus and Volkswagen to run Audi separately.

With that conceptual shift in mind, you can then take the core C6 product line upscale. There are several reasons for this, but the biggest among them is to address the lingering association of Corvettes with gold-chain-wearing males. And if we’re going to make Corvette really strong, we have to make it desirable not only to those who buy, but to those who aspire to (and will buy) other models in the line. Finally, if this is done correctly, total margin on Corvettes will rise.

I’d like to see a $10k increase in Corvette C6 prices. That means the base car would now be priced at $59,500. We want to add some content to make sense of this and to strengthen the brand. That means all Corvettes have the 4LT leather interior. While you’re at it, be sure to clean up the interior materials (real aluminum, perhaps?) and get some new seats. Lose the questionable color combinations, or make them expensive “custom” options and eliminate chrome wheels. The Z51 or F55 becomes the base suspension (I think F55 is the right choice). The ZR1 suspension goes on the Z06.

You need to quickly make some engineering changes, too. The biggest of these is that every Corvette must have ecologically sensitive features. This falls in the category of promoting, “every Corvette has…” just as Subaru does with AWD. Personally, I vote that every Corvette has Hybrid Performance Technology. All cars should have active fuel management. And it seems, from the sidelines, relatively simple to implement an automatic stop/start “hybrid” system on every car. The world’s first line of hybrid performance cars is worth at least $10k more than what you’re getting today. (Important Safety Tip: do not plaster giant “Hybrid” stickers all over the C6/2.)

Volume on the new C6/2 will fall, but margin will grow to compensate for this. I suspect we need to sell 20,000 units a year, and that should be possible with what I suggest. And there’s more revenue to come with additions to the line.

Once you’ve fixed the basic Corvette, you can build the line into something important. The first step is to put a sedan in the line. That sounds a little strange because Corvette is heralded as, “America’s sports car,” but remember we have to be bold and we have to move fast, which means we have to look for things that are possible.

Last week, when I was at the Buick LaCrosse launch, Bob Lutz clarified that the Pontiac G8, “Will not be a [Chevrolet] Caprice after all.” Lutz noted that there isn’t a business case for, “Such a program.” But there is a business case for the G8 GT becoming the Corvette S-Series.

Start by taking the price of the GT up to $45K (currently it has an MSRP of about $34k with premium and sport packages which should become standard). The G8 is good enough that you could almost stop there, but don’t.

First, improve the quality of the leather on the seats (some tasteful color choices besides black would be nice too). Second, figure out a way to offer navigation (this could be a running change) and killer iPod integration. Then firm up the bushings and rear suspension a little. Eventually Magnetic Ride Control could be an option. Put good paddles on the wheel, change the orientation of the console shifter, and make sure the shift programming is optimized for manual operation. Offer the GXP’s manual transmission as an option, but don’t even think about the boy-racer steering wheel and trim from the GXP.

The G8 GT already has Active Fuel Management, but be sure to add stop/start hybrid technology as described above. With tasteful Corvette badging, a revised hood without scoops (at $45k your customers won’t be 19 years old), and a new grille, you’ve got yourself a low volume car that has few direct competitors (Infiniti M45 is about it) and a distinctive brand actually capable of conquest. I presume we could sell 30,000 of these.

While in a Pontiac-saving mood, I’m tempted to stick the Solstice in the Corvette line too. But the Solstice is simply too far behind the competitive benchmarks to be fixed. Fortunately, there is a better idea: create a two-seat Corvette version of the Volt. This should weigh about 400 lb. less than the Volt and offer traditional Corvette hatch practicality. You might even look up the Solstice designers, since the exterior was a strength of that car, particularly the coupe. But be sure to spend enough money to get the details like top operation and trunk space right.

If the interior finish is tasteful and top-notch, I figure a Corvette E-Series sports car would base price at $49k. You should be able to sell 15,000 of these a year, although that might be conservative. This project will take longer than the C6 and G8 tweaks above, but you should be able to have a prototype ready for the 2011 model year launch of the upgraded Corvette brand. Since the E-Series won’t cannibalize anything you sell now, there isn’t any downside to showing the car and taking orders as soon as you can.

While we’re talking about orders, these cars can be sold in selected Chevrolet dealerships. That will avoid the backlash from the dealer body. But you should insist on a store-within-a-store concept that is very attractive (think Apple Store or Aston Martin showroom) and is staffed by dedicated Corvette consultants. Launch cars should be only available in the most sophisticated color combinations to further separate the new Corvette from the old. I’d then advise that some thought be given to semi-customization, since customers want to have special cars. To this you can add an emphasis on short custom build cycles (it isn’t clear with post-1980’s inventory management why you can’t deliver to order in 4 weeks at least on the C6/2).

Overall, I think this plan doubles the revenue of the Corvette brand and probably improves the margin level of the brand noticeably. Just as important, it says that GM is on the attack and that it is doing great cars within the context of an ecologically oriented world.

 

As indicated, Corvette-as-a-brand isn't the whole solution or even the majority of it. There simply isn't one move that will fix the cars and the brand perception. For more on other elements of the solution, see previous GM 4.0 blogs:

What is a Buick?

What is an American Car?

Pay Attention to the Genesis

Related:

Comments

Mena

Radical indeed!!! Although, GM would stand to lose most of their current (very loyal and paying) customers and some of their customers that aspire to own a Corvette in it's current form. The Corvette is an icon and it shouldn't be diluted with trendy BS. I'm NOT a Corvette owner nor an aspiring owner or even a domestic car fanboy. I am a Pontiac Solstice conquest sale and there are a ton of owners of that car that would NOT have considered American before (me included). I do agree that it's time to move the vette upmarket (another $10k should do). Regular people can't afford it like it is anyways.

To GM, it's not the cost that's a problem it's your customers PERCEPTIONS. Cut out the chrome, reduce that gap between the tire and the fender (see BMW), add some manual or dual clutch transmission options, etc. Make it appear to be like your competition. Don't release a bargain and apologize for the cars shortcomings. Release a competitor and charge accordingly.

The Stig

Ok, but how exactly would this help it sell the bread and butter cars that GM will depend on for its future survival?  I certainly don't see the GT-R doing that for Nissan's brand perception, so why would it work with a damaged, bankrupt corporation?

Tom Martin

The above approach helps GM in two ways:

First, it creates a strong brand than makes money. Corvette, as described above and executed consistently for many generations, could be 10% of GM profit (when GM returns to overall profitability). If that happens, we don't have to think of Corvette as a "halo" brand (like the GT-R) that is financial rounding error. It becomes a significant brand in the portfolio. That helps, because fundamentally GM needs to make money to be able to build a whole range of new/better products.

Second, the more you have strong, clear brands, the more the two killer perceptions for GM go away: 

- GM has a weak product portfolio in general

- American cars aren't desirable

My thesis in this blog is that a core issue for GM is that its' good products are just that: products not brands. Which is to say that because they aren't part of a coherent brand strategy they aren't memorable nor do they have leverage -- they are buried within divisions that on average make products that don't coalesce around a meaningful idea.

For example, how do the Aveo and Corvette go together? Well, the real answer is that they don't. The Corvette doesn't make the Aveo seem like a stronger economy car and the Aveo doesn't make the Corvette seem like a better sports car. In fact, they work against each other. And yet today they are part of the same brand family. Even if the Aveo were a good car, this wouldn't make sense.

Now, as I say in the blog, this isn't the complete fix for GM or anything like it. There is no silver bullet. This is one part they can do quickly and that will get some attention. 

The Stig

I do agree wiith you that GM does need to laser-focus its brands and what they stand for.  Even if this did work with a "Corvette" brand, and even if that 'brand' has better profit margins per car than Porsche, GM is still going to rely on Malibu's, Cruze's, Equinox's, etc to survive.  That's where their focus needs to be - proving to the world that they can build the average consumer car BETTER than the other guys - not just playing a continual game of catch-up.

 Your idea isn't bad - I'm just not sure the preimum performance market is where they need to start in execution, even though us car enthusiasts would love it :-)

Tom Martin

Just to clarify, the Corvette brand idea isn't where GM would start. They started fixing the product 10 years ago with Cadillac, and 5 years ago with Buick. That's the "three yards and a cloud of dust", grind it out part of the fix. That will continue, as it has to. I suggest they need more, and specifically they need something faster and more dramatic because they are coming off a cataclysmic PR event and a sea change in the market for cars. What I describe wouldn't subtract from making and selling a better Equinox.

The Stig

Got it.  I would agree with you about Caddy - until they brought out the 2010 SRX lol

sjs

I've thought about this too - how does GM get me to buy again? Note: my parents ONLY bought GM - My wife's parents ONLY bought GM. Now, we ALL have imports and we are looking at buying an Infiniti in the next 6 months.

Understand my predicament, if my wife wants a G37 and I say; "The Buick is a great deal" then, I take ALL the brand risk - if that car is a lemon (which, my wife basically KNOWS it is) then, she won't fault GM for making it. She will fault ME for buying it. This is basically GM's problem. The only solution I see in the short term is that GM has to take ALL the brand risk off my hands. How? Your plan won't do it.

I suggest a 1 year lease with a 100% guaranteed buyback. For that, I may just convince my wife to delay the Infiniti for a year -then, maybe another year - after 4 or 5 years of basically 'renting' brand new GMs, they may regain our confidence.

Tom Martin

The buyback is a good idea for those whose issue is the reliability of the cars. GM sort of addresses your problem with rebates and discounts. But your approach is better because it allows GM to get cars into the hands of new customers who aren't primarily price shoppers and are therefore profitable down-the-road buyers whose word of mouth will probably go do similar people. And if the cars are good, GM can probably put this incentive in front of more people.

The Corvette idea is aimed at those for whom the core brand risk is product desirability. GM needs to address both issues.

sjs

I do like you idea - and desirability is important - and that new Buick looks great - but to extend my life as a metaphor - rebates and discounts only confirm my wife's thinking that a Buick that lists for 45k but gets discounted to 30k is really just a Malibu with new skin and thus, just a piece of cr@p.

With my idea, GM basically says to my wife; "This 45k Buick is SO GOOD, that WE will buy the car back from you in 12 months for 37k. The mind set is totally reversed. 

 

It will be interesting to see what GM does in the next 2 to 5 years, but I suspect I will watch from the sidelines (in my G37) 

TimT

I think Corvette as a brand would ruin the cars overall image when you start adding all the "junk" under the same name. Leave Corvette alone as GM's flagship sports car and under the Chevrolet name. As a repeat Corvette buyer, I am opposed to adding an additional 10k here and 10k there.  It certainly would make Porche and some of the other exotics more attractive.  Just my opinion...  Tim

CAGCTG

I grew up in Chevrolet Motor Division. My RBCs appear as blue bow ties under the microscope. I learned to drive a stick in a 427 Corvette. Yet, I bought a Porsche. This is an interesting idea, and if it changed perceptions about the Corvette, it might gain the status the 'vette deserves as a world-class sports car. However, the design and details can't be left to the taste of Midwest accountants. The interior needs a more sophisticated style-and some color options. Go up a notch in quality materials. Lose the chrome and nonfunctional scoops. If the car is going to cost an extra $10-15K, I would make all Corvettes wide body with the aluminum frame. I would offer sportier gearing (this is what the Gran Sport should have been). In future incarnations, soften up the lines, shift the engine a little further behind the front suspension, decrease front overhang, add a retractable front spoiler (driveway access). Most new buyers would be happy with the standard engine, it is plenty fast. If the car is going up-market then an ultrasmooth overhead cam engine could be eventually incorporated. These are the kind of details to which the Germans and Japanese pay attention. The idea of a separately branded Corvette is definitely something the GM brass should consider. 

JCI

I'm very much confused by this radical? approach. Without being contrite, how does this fix GM's brand image? I understand your desire to take a halo name, such as Corvette, and spin it off into something different, but it really doesn't change the overall perception of the company. Well over 25 years of generally sub-par product development can't be overcome by a simple spin-off, otherwise, it would have already been done. 

I 'm a long time enthusiast and have only ever owned one GM product. The taste in my mouth is still sour from that encounter and it has nothing to do with either the brand or it's being made in the USA. I did buy the car after all! A brand is made up of many individual parts, history, product development, and public perception being some of them.

While Corvette manages to have both history and product development covered, the public perception (corvette owners excluded) of this marque is, as you so aptly put it, "gold-chain-wearing males". Attaching this stigma to a sedan and a convertible or adding standard leather and more classic styling won't change this. I think this even now.

GM's only hope is to try and emulate another US brand who has deftly maneuvered themselves into quite the position of strength, Ford. They have, very abruptly, changed the focus of their company to provide products that not only aesthetically excite the buyer, but are rich in eco-friendly features that almost guarantee high sales volumes across their entire product lineup. Again, Corvette is, despite numerous changes, just as boring now as the new Porsche 911's are. Just another gradual, yearly design change and a small performance hike. Phenomenal cars, but boring. I find the severely-underpowered Ford Fiesta far more exciting and relevant to today, and that's a dinky little hatchback.

The moral of this story is easy, design what people want, and they'll buy it. Rest on the laurels of the past, and the future will run, not walk, right on by. I hate to say it, but just as Sergio Marchionne postualized of the Chrysler name, I wonder if the GM brand itself is so damaged that a clean start may be what's needed.  

James

tenorplayer23

Hi,

Have to disagree with your GM brand revision strategy.  GM just consolidated their brands.  And, I for one, don't think the investment to establish another is in their best interest.  Plus, I'm a long time Corvette owner & doubt that the public (or the owner base that the car has) would ever "not associate" it with Chevrolet.  Personally, I think another $10K plus hike would be a bad blow for the product line.  The car is a super machine at this price point.  Adding another 20% would just make people loom at other brands.......I don't think the Corvette is in an "inelastic' demand place (aka, you can raise the price & demand doesn't fall).   I think GM needs to keep that revenue coming in & even with today's economy, I bet the Corvette is profitable for GM

I do agree that GM needs to get peoples attention with new product launches.  While money is tight & bankruptcy is just behind the new-GM, getting the US public to notice as the economy recovers is a must.

GM must make it's average, high-volume cars better.  They have too.  There are too many quality, viable alternatives, now.  The thought of Hyundai actually growing share while 2 of the big 3 struggle through bankruptcy, makes me nuts.  BUT, they are producing some good quality & affordable vehicles.  Plus, they've put some smart marketing out there!

GM needs to make a splash.  One poster submitted an idea of a 1-yr. lease or other, touting the new Buick Lacrosse.  Not a bad; over the top, basically try at little risk kind of deal.  Not sure how that would work out financially for that division, but I like the fact that it draws attention to the new car.  To build on that idea, maybe use it to attract competitive car owners (the Lexus 350's, BMW's, Infinitis, etc.) with such a program.

If the new models are that good, don't be shy.  Steady improvement in engineering takes time, but IF you have a winner........tout it!  

And keep the Corvette, price point-wise, where it is......improve it. Make sure it makes C&D Top 10 ever year. It's that good.

Add some of the fun back into the remaining divisions, improve the guts of the product lines as quickly as you can, with substantially better & interesting vehicles, but while you're at it, come out blasting with the new product launches you have.  I find it hard to believe, but I'd look seriously at that new Buick Lacrosse.............and I said I'd never own a Buick.

Just my opinion.............I could be wrong! :-))

See ya

Bob

vchanpe

I don't see how an upscale brand name is going to do anything.  The problem with GM is quality oriented and product oriented.  25 years ago, GM had excellent quality and their products are what Americans wanted.  Toyota has now taken the lead.  GM must change to match the quality and GM must start producing cars that Americans want.  The Corvette and the Camero are good products but what about a good economy car and a good family car?  In my opinion, if they can produce a good economy car and a good family car to compete with the Corollas/Civics and the Camry/Accords then most of their troubles will be over.  I say leave the Corvette and Camero alone since you should fix something that is not broken. 

Kitswheels

MOGS'r'it!

This all sounds great.But remember how we got to 4.0. Instead of "sweating the details" as their adverts would have it, the opposite was true: perticularly in relation to handling and performance. It didn't take long for people to realize that: especially when compared to the competition.

In this realm I cite the Pontiac Fiero and the Toyota MR2 as examples. the Toyota came out right the first time, needing only incremental changes/upgrades.  Even after the Mags gave the Fiero the usual fawning: "It's American, so its gotta be WONDERFUL", "we can do it like them", etc ad nauseum praise, major undrpinning re-designs were necessary to make the Fiero match its promise.

Finally they got the vehicle right! But because they'd taken so long to get there, sales receipts guaranteed cancellation: and so it was. GM all over. THAT is what needs to change. "Planned Obsolesence" IS obsolete!

Kitswheels

MOGS'r'it!

This all sounds great.But remember how we got to 4.0. Instead of "sweating the details" as their adverts would have it, the opposite was true: perticularly in relation to handling and performance. It didn't take long for people to realize that: especially when compared to the competition.

In this realm I cite the Pontiac Fiero and the Toyota MR2 as examples. the Toyota came out right the first time, needing only incremental changes/upgrades.  Even after the Mags gave the Fiero the usual fawning: "It's American, so its gotta be WONDERFUL", "we can do it like them", etc ad nauseum praise, major undrpinning re-designs were necessary to make the Fiero match its promise.

Finally they got the vehicle right! But because they'd taken so long to get there, sales receipts guaranteed cancellation: and so it was. GM all over. THAT is what needs to change. "Planned Obsolesence" IS obsolete!

can

thank you

Dantel Örgü Oyunlar Dersler

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